Terms & Conditions
The rights and obligations of alpha customers.
This policy applies to personal information held about individuals. It does not apply to information that we hold about companies and other organisations.
- Introduction
- Services and coverage
- Using the services
- Payment
- Losing the mobile equipment
- Suspension, disconnection and ending the agreement
- Changes
- Terms of Website Use
- Losing the mobile equipment
- Copyright Notice
- Billing
- Protecting your rights
- SECTION 3 – Faults, complaints and feedback
- SECTION 4 – Dispute Resolution
- SECTION 5 – Tariff Information
- Additional Terms Applying to Current Offers
Terms and Conditions of Use of Alpha Mobile SIM
1. Introduction
"We" ("us", "our") are Onyx Innovation UK Ltd T/A Alpha Mobile is registered in England and Wales. We trade from Onyx Innovation UK Ltd, Meridian Gate, 4 Cairngorm House, 203 Marsh Wall, London E14 9YT
This document ("Contract") creates a relationship only between "you" (the person who has "signed up" for our "Services") personally & us. The Contract explains the terms upon which we agree to provide & you agree to use our Services. The Contract shall begin when you start using your SIM card and the minutes, texts, information, data and other services. This agreement does not cover buying or maintaining any phone or other mobile equipment that has also been provided to you. If your phone is lost or stolen, you must pay for all other call and usage charges up to the time you tell us that it has been lost or stolen.
2. Services and coverage
2.1 You agree to keep to this agreement, when:
you first top up your account with us; or
use the services
whichever happens first.
2.2 We aim to provide you with the services at all times. However, due to the nature of mobile technology, it is impossible to provide a fault-free service.
2.3 We will use reasonable efforts to give you access to networks in other countries. We call this ‘roaming’. Overseas networks may be limited in quality and coverage. Any access to overseas networks will depend on the arrangements between us and the foreign operators. Please call the customer service helpline on 263 for details.
3. Using the services
3.1 You must keep to this agreement and our instructions on using the services. You are responsible for anyone who uses your mobile equipment.
3.2 You must not use your mobile equipment or the services for any purpose we believe is abusive, illegal, fraudulent, a nuisance or for criminal activities.
3.3 You must not sell to anyone else all or any part of the services.
3.4 We will choose a number for you to use with your mobile equipment on the network. The number does not belong to you and we may charge you a fee to transfer your number to another service provider.
3.5 Any SIM card we provide to you stays our or our network provider’s property. The software in the SIM card does not belong to you and we are licensing it to you to use with the services only. We may change your SIM card or tell you to return it at the end of this agreement. If you need a replacement SIM card, we will charge you the price set out in our most current price plan.
3.6 The Alpha Mobile Mobile SIM Card is used by inserting it into a compatible Phone. The Customer may only use our Services from an Alpha Mobile Mobile SIM Card.
3.7 You may use the services to access the internet but we accept no responsibility for any content or services you may access. Unwanted programs or material may be downloaded from the internet without your knowledge. This may then give unauthorised people access to your mobile equipment.
3.8 You must only use mobile phones which are legally approved for connection to the network.
3.9 We may decide to refuse to provide any part of the services to you. For example, we may bar you from using overseas networks and from making international calls or premium-rate calls. If you feel that we should not bar you in this way, please contact the helpline.
3.10 Text Message (SMS)
3.10.1. have a standard length of 160 characters. Some handsets may allow you to send more than one message. In these cases, the messages will be divided into the number of messages of 160 characters required and each one will be charged individually at the rates set out on the Call rates page
3.10.2. received from another mobile whilst in the UK are free, whilst the cost for sending an SMS will be deducted from your balance shortly after it has been sent
3.10.3. sent to Premium rate, sent or received whilst abroad or reverse charged do not fall under the pricing for standard messages and may be charged at a higher price
3.10.4. delivery cannot always be guaranteed
3.11 If the Customer loses the Alpha Mobile Mobile SIM Card or it is stolen, please immediately call 0208 010 3344 when you are in the United Kingdom or +44 0208 010 3344 when you are outside the UK. We may charge a replacement fee in such circumstances.
4. Payment
4.1 We work out your calling credit by the minutes, using the rates set out in the relevant price plan. We will add calling credit to your account when we accept the top-up in line with the rules relating to the service or the price plan. The longest call you can make is 23 hours and 59 minutes.
4.2 You pay for the services by topping up your account with us. You do this by buying top-ups as set out in the rules relating to the service or the price plan. We will not repay any top-ups you make or pay you any interest on any credit you have with us. Each time you use the services (or someone else uses them using your mobile equipment), it reduces the top-ups you have bought. Except in the case of an obvious mistake, our records show how much you have topped up your account and how much you have used the services.
4.3 A Customer may use a credit or debit card for purchasing a top-up if the card is registered personally to that Customer or if the Customer is an authorised user of a card registered to a business. You can top-up in store, over the telephone or online at www.alphamobile.com
4.4 We will not store the Customer’s card details unless this has been agreed by the Customer, and then the details will be held securely in conformance with the Payment Card Industry rules. In particular the complete number of a previously stored card shall not be visible on our website or to our Customer Care agents, and the security code shall never be stored by us.
4.5 The Customer may ask us to remove stored card details at any time, and we will do so, such details shall be removed within 7 days of receiving the request.
4.6 If the Customer does agree to his card details being stored by us, we may take payments from the card from time to time as authorised by the Customer, including via our Website, a call to Customer Services, our Interactive Voice Response (IVR) system, an SMS request, or when an Auto-top up service has been set up (e.g. on low credit or for a minimum monthly top-up).
4.7 A history of payments made by credit or debit card can be viewed on our website by registered Customers after logging in using their username and password.
4.8 Refunds of credit or debit card payments can be made only to the same card used for the original payment.
4.8 You may also organise an automatic top-up of your Alpha Mobile Mobile account by registering your debit or credit card details each time the balance of your account reaches a specified amount.
4.9 We add VAT to all charges. If you owe us any money and you do not pay this when it should have been paid, we may take this from any credit balance on your top-up account or from any debit- or credit-card details you have given us. We may also charge you interest on the unpaid amount. We charge interest daily at the rate of 2% above the base rate of Barclays Bank each year.
5. Losing the mobile equipment
If your mobile equipment is stolen, damaged, destroyed or lost, we do not have to give you any refund for any services that you have paid for in advance or for the cost of the mobile equipment. You must contact us immediately so that we can prevent further calls being made using your mobile equipment.
6. Suspension, disconnection and ending the agreement
6.1 We can suspend (in other words bar), restrict or stop providing the services (all or part of them) in the following circumstances.
6.1.2 If we believe your mobile equipment or the services are being used in a way we do not allow under this agreement.
6.1.3 If we believe that the right to use any number or password used in relation to the services or your mobile equipment is or has been gained in an unauthorised, illegal, improper or fraudulent way.
6.1.4 You choose not to use the service for 180 days. Using this service means making any chargeable outbound calls (but not calls to 263, see your price plan for charges) or topping up your account
6.1.5 If you do not keep to this agreement.
6.1.6 If we believe that when you have topped up (or have tried to top up) your service on the top-up line or otherwise electronically, you have paid or are trying to pay using a stolen or otherwise barred or false debit or credit card or if the debit- or credit-card transaction is at some time charged back to us. In these circumstances, we may also:
6.1.6.1 bar the mobile phone for outgoing service; or
6.1.6.2 bar the mobile phone number so that it is no longer available for use for top-ups with the top-up line or other electronic facility.
6.1.7 We may remove the bar when we have been paid the amount you owe us.
6.1.8 If you tell us that your mobile equipment has been lost or stolen.
6.1.9 If you do anything (or allow anything to be done) which we think may damage or affect the operation or security of the network or the services.
6.1.10 If you become bankrupt or make any arrangement with your creditors or you go into liquidation or if an administration order is made or a receiver is appointed over any of your assets.
6.1.11 If we are permanently unable to provide the services to you.
6.1.12 If we suspend the mobile phone because you have chosen not to use the services (as defined in 6.1.3 above) for 180 days, we will, if you ask within 90 days of the suspension, reconnect the services and make available any previous credit held on your account at the time of the suspension. If you have not kept to this agreement or not used the services for 270 days, and we disconnect your mobile equipment, you will lose any credit held on your account.
6.1.13 We will try and tell you when we suspend, restrict or end your use, but we do not have to.
7. Changes
7.1 We may change our charges or introduce new charges. If we increase our charges, we will give you at least 14 days’ notice in a way which we consider is reasonable, for example by sending messages using the services. If we believe any change in our charges will not disadvantage you, we may include it without telling you.
7.2 We may make changes to or withdraw services at any time and we can make changes to or introduce new terms to this agreement at any time. If possible we will give reasonable notice of these changes. The changes will apply when we publish details of them in a way which we consider is reasonable, for example by sending messages using the services. You will still be able to use any credit that you have built up, before we withdraw all of the services.
7.3 We may need to change your phone number or other number. If you have registered with us, we will let you know if this is the case.
7.4 By continuing to use the services, you agree to these changes. If you are not happy with any of these changes, you do not have to continue to top up your account or use the services.
8. Terms of Website Use
8.1 Introduction
Onyx Innovation UK Ltd welcomes you to the Alpha Mobile web site. By using this web site you agree to these general terms and conditions of use. If you do not agree to these general terms and conditions please leave the site immediately.
Some services offered on this web site require registration. If you register for any service offered on this web site, you should carefully read our Privacy Policy and the terms and conditions applicable to that service. You will have accepted relevant terms and conditions of any service
8.1.1 by completing the registration form;
8.1.2 when you enter your username and password;
8.1.3 by entering any Alpha Mobile web site, and
8.1.4 by subscribing to any of our services
The terms and conditions applicable to any service for which you register will take precedence over these general terms and conditions where there is a conflict. If you have registered for any service and at any time and you want to change your details, you should immediately notify any changes to us at info@alphamobile.com
8.2 Disclaimer of all liability
To the fullest extent permitted at law, we do not accept any responsibility for any statement in any published material. You should not rely on any statement that we have published without first making your own enquiries. Nothing in the published material is provided for any specific purpose or at the request of any other person.
To be perfectly clear, we will not be liable for any loss caused as a result of your doing, or not doing, anything as a result of viewing, reading or listening to the published material or any part of it (except for death or personal injury attributable to our negligence) to the fullest extent permitted at law. You can access other sites via links from our web site.
These sites are not under our control and we are not responsible in any way for any of their contents.
We give no warranties of any kind concerning Alpha Mobile or the published material belonging to others. In particular, we do not warrant that our web site or any of its contents is virus free. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties.
8.3 Protection of your data
If you indicate on a registration form
(i) that you wish to receive direct marketing material, your personal details will be included in a database compiled for direct marketing purposes. From time to time, you may receive direct marketing information from us or from our partners;
(ii) that you wish to receive email updates only from Alpha Mobile, your personal details will be included on a database compiled for this specific purpose;
(iii) that you wish to receive direct marketing material or email updates from Alpha Mobile but subsequently change your mind, you should notify Alpha Mobile customer care at info@alphamobile.com As soon after this as is reasonably practicable, we will remove your name from the relevant database.
8.4 Registration
When you register for any service offered on this web site, you are registering as a personal user. Access to registration areas is via your username and password. Your access to the registration areas of the web site is on the basis that:
8.4.1 your user name and password are personal to you and may not be used by anyone else;
8.4.2 you will not do anything which would assist anyone who is not a registered user to gain access to any customer account area of Alpha Mobile;
8.4.3 you do not maliciously create additional usernames for the purpose of abusing the functionality of the site, or other users;
8.4.4 you do not seek to pass yourself off as another user by adopting a similar username; and
8.4.5 you comply with these terms and conditions.
If, for any reason, we believe that you have not complied with these requirements, we may cancel your access to the registration areas immediately and without notice to you.
8.5 Material belonging to others
You may see advertising material submitted by third parties on our web sites. Individual advertisers are solely responsible for the content of the advertising material that they submit to us, including compliance with relevant legislation. We accept no responsibility for any error, omission or inaccuracy in the content of advertising material belonging to other persons. If you want to advertise on any Alpha Mobile web site, please email us at info@alphamobile.com
8.6 Modifying these terms and conditions
We may modify these terms and conditions from time to time. Please ensure that you review these terms and conditions regularly as you will be considered to have accepted a change if you continue to use the site after the changed terms have been published on the site. Any changes will be posted in section headed "Modifications" below.
8.7 Service Interruption
Although we will do our best to provide continuous, uninterrupted access to the Alpha Mobile services we cannot and do not guarantee this. We accept no responsibility or liability for any interruption or delay.
8.8 Ending an agreement to provide services
If any agreement under which you are entitled to receive any services is to be ended, an email will be sent to your registered address stating that such agreement has been terminated and that your user name and password are no longer valid.
Termination will be effective from the moment when we send the email and we will have no liability to you other than to refund any sums that you have paid to us which have not either:
(i) been used to pay for services that have been provided to you; and/or
(ii) been retained by us (when applicable) as reasonable compensation for our administration costs and losses incurred as a result of those of your actions or inactions that lead to our decision to terminate the provision of the service to you.
8.9 Law & Jurisdiction
This agreement is governed by English law and the parties agree to submit to the non-exclusive jurisdiction of the English courts.
9. Copyright Notice
Your rights and obligations when on the Alpha website.
"alpha" is a trade mark of and licensed to Onyx Innovation UK Ltd.
All information and images on this website are provided by Onyx Innovation UK Ltd, its affiliates, independent content providers and third parties. The contents of
alphamobile.com are copyright © Onyx Innovation UK Ltd or its affiliates, independent content providers or third parties. All rights reserved. The contents of alphamobile.com cannot be reproduced, modified, distributed, republished, downloaded or transmitted in any form or by any means without the prior written permission of Onyx Innovation UK Ltd.
All the material and content contained within or provided by alphamobile.com is for your own personal use only and shall not be used for commercial purposes or distributed commercially.
10. Consumer Code of Practice
10.1 SECTION 1 – Who we are
Includes information on what we offer, contract terms, our marketing, making you welcome, your phone number, your right to privacy and reviewing the code
This Code of practice describes our telecommunications services and products, our pricing and charging methods and how to contact us and other independent telecommunication organisations.
All of our services are subject to availability and may be modified from time to time.
If you require this Code in an alternative format or if you have hearing or speech difficulties, please contact us at info@alphamobile.com
10.2 Our marketing
We make most of our sales through public advertising (retail stores, tube panels etc.) and referrals.
Our Customer Services team are knowledgeable about our products and services. To get the product or service that best suits you just ask them to recommend the products and services they think will suit you best. They can advise you how best to use the product or service you've registered for.
10.3 Making you welcome
When you register with us, you'll receive a welcome pack (including terms and conditions of use) that tells you what you need to know about our products and services, including:
» your account details
» managing your account
» call rates
From time to time you may also receive information about:
» our terms and conditions
» service changes
» new products
» offers
» changes in call rates and any additional charges
through mailings, SMS messaging, telephone and updates on our website. You can also talk to one of our Customer Services team on 263 or 020 8010 3344.
You can choose whether you want us to keep you up to date, when you apply and register with us. You can change our mind at any time. Just write to us, call our Customer Services team on 263 or 020 8010 3344 or access your account on line at http://www.alphamobile.com
If you require any information please visit our website at http://www.alphamobile.com
de by our customers.
10.4 Your right to privacy
When you make outgoing calls using Alpha Mobile we are obliged to provide Calling Line Identification (CLI) services when routing your calls through our network. However,
» If you have chosen to prevent your phone number from being displayed you can do so by dialling 141 before entering the full destination number.
» We cannot guarantee that all calls from your Alpha Mobile will display your calling line identification when calling mobile or overseas numbers.
10.4.1 Malicious and nuisance calls
If you are receiving calls of this nature, please contact our customer service team on 263 or 020 8010 3344 who will be able to work with you to take action against these often distressing calls. It is important to distinguish between the two types of problem phone calls. One can be a serious criminal offence, whilst the other, however annoying, is not. Nuisance Calls can range from an excessive amount of wrong numbers to persistent unsolicited calls.
Malicious Calls may be a criminal offence under section 127 of the Communications Act 2003. A malicious call can be identified by its content. Malicious calls are calls that have abusive language, obscene suggestions, or personal threats. Remember be alert and take precautions.
10.4.2 Telephone answering messages
Take care when recording greetings, because malicious callers can obtain information about you. Keep your message as general as possible and follow the manufacturers or the service providers instructions.
10.5 Reviewing of this Code
We will review and update this code (where required) on an annual basis. In conducting a review we will take into account the comments and feedback made by our customers.
11 Billing
11.1 Billing Queries
For charging queries please call our Customer Services team on 263 or 020 8010 3344 for an explanation of the charges or, if necessary, investigate the matter further.
If we agree that we have made a mistake, we will adjust your account accordingly. You can also e-mail us at info@alphamobile.com or write to us at:
Customer Services
Alpha Mobile
Meridian Gate, 4 Cairngorm House, 203 Marsh Wall, London E14 9YT
Please note that we do not provide our customers with access to premium rate call services using the prefix 090. If you require information about premium rate services contact the Independent Committee for the Supervision of Telephone Information Services (ICSTIS) which regulates the content and promotion of premium-rate services through an industry code of practice. ICSTIS telephone number is listed in Section 5 below. You can also see the ICSTIS code of practice on their website atwww.icstis.org.uk
11.2 Creditworthiness
When you register with us as a customer for our services you will have to agree that we can carry out credit and fraud checks against your personal details. We use other agencies to collect this information and we will pass your personal information to outside credit reference agencies, anti-fraud agencies and their customers. Details can be obtained from our Customer Services team.
In some cases, we may need proof of your identity (for example, if you've moved recently, we may not be able to find your credit history). We will return any documents to you as quickly as possible
12 Protecting your rights
12.1 Privacy policy
Your privacy is important to us. We aim to provide services that not only meet your personal requirements but also protect your privacy. We explain how we do this in our privacy policy. To get more information about our policy, visit www.alphamobile.com or call us on 263 or 020 8010 3344.
12.2 Your personal information
Your account details and personal information are covered by the Data Protection Act 1998. You can access your personal information, as well as information on how we process it. All you have to do is fill in a 'subject access form' and pay a fee of £10 to cover administration costs. Once we have collected your personal information together, we'll send it to you as soon as possible (within 20 days from receiving your request).
12.3 Keeping your information secure
To make sure we keep our customer's personal details secure, we have an identification procedure in place for all incoming and outgoing calls... As an account holder, you will need to confirm your password or three items of identification for us regardless of whether you call us or we call you.
You should keep your password secure and confidential at all times. However, if you give your password to someone else, you agree that they can access your account if they correctly quote your password to us. Tell us immediately if you think that an unauthorised person has gained access to your password. No-one may get access to or reveal your personal information without your authorisation. We may record or listen to calls to train our staff and to make sure they are following this code of practice.
12.4 Cancellation of your service
You can cancel your fixed or dial-up Internet service over the phone, by fax, by e-mail or by mail to the following address:
Customer Services
Alpha Mobile
Meridian Gate, 4 Cairngorm House, 203 Marsh Wall, London E14 9YT
We may suspend and/or disconnect your Service at our discretion. We will first inform you if we are going to suspend or terminate your access to your Account and/or to the Service.
13 SECTION 3 – Faults, complaints and feedback
Covers information how to report Faults, what to do if you have a complaint. We welcome your comments.
13.1 Fixed line and extra services
If you have any problems accessing our services, you can report them by calling us on 263 or 020 8010 3344 or by visiting our website at http://www.alphamobile.com Within *48 hours *of logging your problem, we will try to contact you to sort it out or to let you know what the situation is. If we cannot sort out the problem within *48 hours*, we'll try to contact you *within every 48 hours to keep you informed.
13.2 Do you have a complaint
To make a complaint call us on 263 or 020 8010 3344 to speak to Customer Services. Questions or complaints can usually be dealt with in this way. However, if you are not fully satisfied and require further assistance you can ask to speak to a team leader and if you are still not satisfied to the call centre manager. You can also send your complaints to:
Customer Services
Alpha Mobile
Meridian Gate, 4 Cairngorm House, 203 Marsh Wall, London E14 9YT
We welcome customer feedback about our service. If you have a compliment or not we encourage you to contact us by phone, email, letter or online via our website at http://www.alphamobile.com
14 SECTION 4 – Dispute Resolution
Covers information how to report Faults, what to do if you have a complaint. We welcome your comments.
14.1 Independent advice
You should always contact us first If you have any problems or concerns, We will always do our best to resolve any problems. Where we are unable to help or if you would prefer independent advice, you can contact Otelo (Office of the Telecommunications Ombudsman). Otelo investigate customers' complaints about telecoms services fairly and it is a free service.
alpha is a member of Otelo and must respond to Otelo enquiries and accept their decision on complaints.
14.2 Otelo
Office of the Telecommunications Ombudsman
PO Box 730
Warrington WA4 6VW
Phone: 0845 050 1614
Fax: 0845 050 1615
E-mail: enquiries@otelo.org.uk
Textphone: 0845 051 1513
15 SECTION 5 – Tariff Information
In presenting tariff information Onyx Innovation UK Ltd (AIOTSL) is required to adhere to the principles set out in the ComReg Code for Tarrif Presentation.
This Code requires the presentation of accurate and comprehensive tariff information that is accessible to the consumer. AIOTSL complies with the Code, a full copy of which can be accessed on the ComReg website www.comreg.ie
16 Additional Terms Applying to Current Offers
16.1 Unlimited Calls Bundle
Alpha Unlimited gives you unlimited calls from Alpha Mobile to all UK and more than 75 International landlines and mobiles, a full list can be located here. The Alpha Unlimited plan costs £30 and is valid for a period of 30 days. The bundle only applied to your account by purchasing a £30 Unlimited Voucher, by Topping Up with £30 online or by calling our Customer Services, and cannot be used in conjunction with the Alpha Free Credit offer, or any other. Alpha Unlimited also includes 100 Free SMS and 100 MB Data for the 30 day period.
Excessive Use policy applies: Alpha Unlimited provides unlimited calls (subject to top up requirements) to be used from your mobile phone for private, personal, non-commercial, purposes. Alpha Mobile defines fair, consumer usage as a reasonable mix of mobile and landline calls; the majority of calls being made outside of normal office hours; call length not to last longer than 60 minutes and the amount of calls made not to exceed a reasonable amount per day and total monthly usage of 1500 minutes. You may not use your SIM Card - in, or connected to, any other device; or in a way that adversely impacts the service to other Alpha customers. If for any reason Alpha reasonably suspects that you are not acting in accordance with this policy, Alpha reserves the right to impose further charges, or transfer you to a tariff which does not include unlimited calls, or disconnect your account.
16.2. Free Credit
The free call credit applied on £5 is £1, £10 is £2.50 and £20 is £6 and will commence 21.07.2011 until 23.12.2011. The free credit is available in the form of extra credit and is valid for 30 days from top up. Any unused credit will not roll over to the next month and all charges will first be deducted from the free credit. Alpha Mobile will load the free credit at best endeavour on to the customer’s SIM account within 5 hours of top up. This promotion cannot be used with the Unlimited call bundle.
16.3. 1p Rates
Alpha Mobile’s 1p Rates is offered to landlines in 35 countries Worldwide, a full list can be located here, and can be used in conjunction with the Alpha Free Credit offer but is not valid with the Alpha Unlimited bundle or Alpha Freedom bundle. The 1 pence/per minute rate is subject to a minimum fee of 5 pence when call costs are under 5 pence for the entire duration, as an example, 4 minutes at 1 pence/per minute costs 4 pence but the total call cost will still be 5 pence.
16.4. Alpha Freedom
The Alpha Freedom bundle provides 100 UK and International Minutes to over 80 countries, a full list can be located here, and 100 UK SMS as well as £15 credit for £15. The 100 International Minutes and the 100 UK SMS will expire after a 30 day period, however the £15 credit will only expire after it has been used in its entirety.
Alpha Freedom can be purchased with one transaction of £15 online via the Alpha Mobile website, in store via Alpha Freedom voucher or by calling Customer Services. This offer cannot be used in conjunction with the Free Credit offer, or any other. The 100 free minutes and 100 free SMS will be deducted from your account first, once these have been used chargeable usage will be deducted from your £15 credit.
16.5. Alpha Gift
The 50 free calls gift must be used within 30 days of topping up your SIM and may only be used to call the following destinations: Andorra, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil, Brunei Darussalam, Canada, Chile, China, Christmas Island, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia Jakarta, Iraq, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Laos, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico City, Monaco, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, US Virgin Islands, USA, Vatican City, Venezuela, Vietnam. This offer is for a limited period only and subject to availability.
Alpha Mobile runs on Vodafone's network.